Consumer Rights
Know your rights as a consumer in the UAE
Your Rights as a Consumer
As a consumer in the United Arab Emirates, you are protected by Federal Law No. 15 of 2020 on Consumer Protection. At Cable-Zone, we are committed to upholding your rights and ensuring a fair shopping experience.
Key Consumer Rights
Right to Safety
Products sold must be safe and not pose health or safety risks when used properly.
Right to Information
You have the right to accurate information about products, including specifications, price, and origin.
Right to Choose
Freedom to select from a variety of products at competitive prices.
Right to Be Heard
Your complaints and feedback should be heard and addressed promptly.
Right to Redress
You are entitled to fair settlement of legitimate claims, including refunds, repairs, or replacements.
Right to Privacy
Your personal information must be protected and used only for intended purposes.
Return and Refund Rights
- Return products within 7 days if they are defective or not as described
- Receive a full refund or replacement for faulty products
- Products must be unused and in original packaging for returns
- Refunds will be processed using the original payment method
Filing a Complaint
If you are not satisfied with our resolution, you can file a complaint with:
- UAE Ministry of Economy Consumer Protection Department
- Dubai Economy Consumer Protection Section (for Dubai residents)
- Respective Economic Departments in other Emirates
Our Commitment
At CABLE ZONE Technology LLC, we are committed to:
- Providing accurate product information
- Honoring advertised prices and promotions
- Responding to complaints within 48 hours
- Processing valid returns and refunds promptly
- Protecting your personal data
Contact Our Customer Service
For complaints or inquiries:
Email: support@cable-zone.ae
We aim to resolve all complaints within 7 business days.
CABLE ZONE Technology LLC
United Arab Emirates